Access Securepak - California Special Purchase Order Program (2024)

COVID-19 Call Center Availability:

Due to COVID-19, Call Center hours maybe increased or decreased as necessary. Thank you for your patience.

Q:What are your processing fee charges?
A: There is a$8.99 processing fee on all orders.

Q: How do I know what is allowed to be shipped ina Special Purchase Orderpackage to avoid sending items that are not approved by the correctional facility?
A: An Access Representative works directly with facility personnel to determine what products are allowed at the facility. All items listed on the website under the specified institution have been pre-approved by the administration at each facility. Therefore, minimizing the risk of sending in unapproved items has been eliminated.

Q: What happens if I order an item and it is out of stock or discontinued?
A: In the event an item is out of stock Access Securepak/Access Catalog will hold the order for two weeks. If the item does not come in, we will cancel that item and issue a refund. The appliance can be reordered at any time.

Q: Why can’t I place an order for an inmate?

A: Inmates may be restricted from receiving a package for various reasons. This could be due to a request from the facility or it could be because the inmate received an order that was later denied by the credit card cardholder for possible suspicious activity. In such a case, the inmate will no longer be able to receive orders. The inmate’s full order privileges can be reinstated if the full amount of the denied credit card transaction is paid in full. For further assistance in this matter please call Securepak customer service at 636-888-7003 (Need a 1-800 number? Click Here).

Q:What happens if the person I am sending my order to changes privilege groups and is no longer allowed a package?
A: If you place an order for an incarcerated family member or friend and his/her privilege group changes while the order is being processed or shipped we will pay to have the order returned from the facility. Once we receive the order back we will issue a refund to you. There are not any restocking fees.

Q:What if something is broken, damaged or missing from my order?
A: If something is broken, damaged or missing we will replace it free of charge. We simply require confirmation from the facility's Property Department.

Q: What forms of payment do you accept?
A:Acceptable Forms of Payment:
• Credit/Debit Cards—VISA, MasterCard, Discover
• Prepaid cards that have a verifiable United States address
We do not accept personal checks and will return them to the sender. Credit/debit and prepaid cards will be charged on the day the order is placed. Refunds or credits will be applied to the card used for the order (allow additional time for refunds/credits on prepaid cards). Access Securepak reserves the right to remove one or more items from the order due to insufficient payment.

Q:My pre-paid credit card does not have a billing address. Can I use it on this site?
A: You must first call, or visit the website, of the pre-paid credit card company to register a billing address for the credit card so that you can use it for online shopping sites that validate a billing address. Our site always validates a billing address.

Q:How do I check on an order?
A: Please call 636-888-7003 (Need a 1-800 number? Click Here) or write to us at Customer Service, 10880 Linpage Place, St. Louis, MO 63132. Or send us an email at customerservice@accesscatalog.com. Customer Service Hours 5:30 a.m. - 9:00 p.m. PST, Monday - Friday and 8:00 a.m. - 2:00 p.m. PST, Saturday.

Q:What happens if the institution is on lock down?
A: We are in constant contact with the Property Departments at each facility. In most cases the facility will alert us to any lock downs that prevent them from receiving packages. In this situation your package will not be shipped from our warehouse until we are notified by the facility that it is alright to send orders again. If for whatever reason your package has already been shipped and is refused we will pay for its return. Under these circumstances you will be given two options. We can wait and re-ship your order when the facility comes off of lockdown or we can issue you a full refund.

Access Securepak - California Special Purchase Order Program (2024)

FAQs

How long does it take to get a package from access Securepak? ›

Packages will deliver weekly to the facility on Wednesdays. Allow 7-10 working days for orders to arrive at the facility. How do I check the status of my order and/or track its progress? We will email a confirmation number to you within two business days of receiving your order.

What is the phone number for California inmate package? ›

If have questions regarding your order, please email our Customer Service Department at CAcustomerservice@unionsupplydirect.com or you can call customer service at (562)361-5711.

How do I send money through access Securepak? ›

How to Deposit Funds: Deposits can be made at any time by friends or family members of an inmate in the following ways: (1) Online: www.californiaqp.com; (2) By Mail: Send payments to: Access Securepak, P.O. Box 50028, Sparks, NV 89435-0028 (the Inmate's Name and Number must accompany each payment); or (3) By Phone to: ...

Can inmates get packages from Amazon? ›

You can't send gifts anonymously to inmates; the collection address appears on the order invoice. Because inmates can't sign for packages, they can only receive packages from US Mail. While Amazon.com often sends packages through US Mail, we also use UPS and FedEx.

How long does a package stay at a processing facility? ›

How long does a package stay at a carrier facility? Packages typically spend around 1-2 days at a carrier facility. However, the specific timeline may also vary depending on the type of product and delivery service.

How many packages can an inmate receive in California? ›

Frequently Asked Questions. Packages can be ordered once per quarter for inmates in California Department of Corrections and Rehabilitation facilities.

What can inmates do on GTL tablets? ›

GTL Tablet features can include messages and e-cards, e-books, audiobooks and podcasts, news and sports, video-calling, and a free 15-minute video call every two weeks. Other features include phone calls, including one free 15-minute phone call every two weeks, music, movies and games.

What is the latest time an inmate can call? ›

While hours start as early as 6:00 a.m. and extend as late as 11:30 p.m., in most cases, prison phone calls are limited during the hours when inmates are expected to be at their work assignments (typically 7:30-10:30 a.m. and 12:30-4:00 p.m.). In addition, phone calls are limited to no more than 15 minutes.

Is Access Securepak legit for inmates? ›

The California Department of Corrections and Rehabilitation (CDCR) has approved this independent vendor to sell merchandise to inmates and the public.

Why do inmates use Cash App? ›

Family and friends will exchange Cash App accounts and transfer money back and forth as a means to do something on the inside of the prison (give point and stick tattoos to each other, go to the salon within the prison, exchange contraband within the prison, etc.).

How do I transfer dollars from access to access? ›

For Access-to-Access Transfers:
  1. Log in to AccessMore, the mobile banking application offered by Access Bank.
  2. Select the “Access Transfer” option from the menu.
  3. Choose your Foreign Currency (FCY) account from the provided options.
Jul 10, 2023

How long does it take for a package to arrive from a carrier facility? ›

Normally, packages won't stay at carrier facilities for more than one or two days. However, if the facility is overburdened with shipments or understaffed, they sometimes stay at the facility for several days.

How long does it take for a packet to arrive? ›

Domestic USPS Delivery Times Per Service
Mail ClassEstimated Delivery TimeEstimated Cost
Priority Mail Flat Rate1 – 3 business days$8.30
Priority Mail Regional Rate1 – 3 business days$9.98
First class Package Service1 – 3 business days$3.80
Parcel Select2 – 8 business daysN/A
5 more rows

What does "pending" mean on Access Securepak? ›

Until your order is shipped the posted status will be “Pending” once your order has shipped the posted status will be “Shipped”.

How long does it take for a care package to arrive? ›

Consider shipping time: Most care packages can make it to the Middle East in about two weeks, but some take longer. For holidays, allow about five weeks for delivery. Be careful what you send: Check the post office's prohibited items list to keep items from being rejected.

References

Top Articles
Latest Posts
Recommended Articles
Article information

Author: Dean Jakubowski Ret

Last Updated:

Views: 6058

Rating: 5 / 5 (50 voted)

Reviews: 89% of readers found this page helpful

Author information

Name: Dean Jakubowski Ret

Birthday: 1996-05-10

Address: Apt. 425 4346 Santiago Islands, Shariside, AK 38830-1874

Phone: +96313309894162

Job: Legacy Sales Designer

Hobby: Baseball, Wood carving, Candle making, Jigsaw puzzles, Lacemaking, Parkour, Drawing

Introduction: My name is Dean Jakubowski Ret, I am a enthusiastic, friendly, homely, handsome, zealous, brainy, elegant person who loves writing and wants to share my knowledge and understanding with you.