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Implementation Project Manager - Working Central Time / Eastern Time
The Implementation Services team is a thoughtful and collaborative team whose mission is to ably establish clients and partners onto our clients’ platform. The guiding principles are:
Accomplish tasks to meet expectations
Be curious - ask questions and seek answers, fearlessly
Tell it like it is, thoughtfully
Build with clay, not concrete
The Implementation Project Manager is a client-facing, project management role. Lead the implementation experience from start to finish by managing a project plan and coordinating with subject matter experts (Eligibility, Benefit Plan Design, Finance) and external partners. Will have the space to be both collaborative and determine the success of a project.
Responsibilities
Manage multiple client implementations using Smartsheet over the course of 90-120 day engagements
Scope and direct the implementation process for complex clients onto our clients’ internal Workforce Health Management System, working directly with clients, partners, and internal experts to build a foundation for client satisfaction, partnership, and success.
Coordinate with internal Sales, Client Success, Product, Marketing, Finance, and Member Advocacy teams to manage customization requests, partner integrations, and risk escalations across a client portfolio inclusive of small, medium, and enterprise clients
Manage client expectations, dependencies, and deliverables throughout the implementation process to guarantee a positive client experience in which important milestones are met and within scope.
How time will be split
Implementation Project management, issue tracking, status (70%)
Client relations and communications (30%)
Qualifications:
Proficient in project management tools such as Smartsheet
5 years experience implementing complex and technical projects
Experience with both technical and business personnel, at all levels
Experience making recommendations and decisions with incomplete information
Lead teams through prioritization activities
Experience working in client-facing roles
Experience in healthcare is REQUIRED
BA or equivalent
Ideal candidate:
Is curious and take ownership for everything you do
Is willing to ask constructive questions
Is a committed team player
Can accommodate change and is enthusiastic about being along for the ride and learning from experiences together
Have a sense altruism, appeal, and wants to make a positive impact
Compensation: $55.00 - $65.00 per hour
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology and Project Management
Industries
Technology, Information and Internet and Hospitals and Health Care
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